Customer Service

The pram you choose can affect how you enjoy your time with your baby. Whether you want a pushchair that can quickly fold away for use on the school run or one to tackle rough terrain on long country walks, our staff are on hand to offer advice and demonstrate each product.

We pride ourselves on our impeccable knowledge and we’re on hand to explain the benefits and differences of each pram, car seat or carrier - making the decision all the more easier for you.

We want your pram to suit every aspect of your lifestyle; we do this by listening to our customer’s specific requirements and family needs so we can help you to find the products that will make each day that little bit easier.

We welcome customers to visit our Liverpool-based store as many times as they wish, this may involve bringing family members for a second opinion, trying the pram in the boot of the car, attempting to fold the pram themselves, or to try their children in the chosen pram. Our friendly, approachable staff and relaxing atmosphere will make your experience an enjoyable one.

The arrival of a baby is a very special occasion and we understand the importance of choosing the right pram for you and your little one. Here at My Crib Rocks, we believe in providing the best service for our customers and can promise that you won’t experience any pressure to buy or encounter any hard sales pitch.

Please feel free to contact us with any query you may have via email, telephone or social media - we aim to respond to any query within 24 hours. You can even pop into our store where you’ll be greeted by a friendly face. We’re open 6 days a week and even offer an out-of-hours private appointment service. Please call us on 0151 928 4220 to make your booking.

To help our customers, we offer a payment scheme which allows you to pay in manageable instalments prior to collection. This means you can order your pram and pay the balance over the duration of your pregnancy. All that we ask is a 10% deposit on most items (this may differ on special offers or sale items). The good news is that payments can be made over the phone and even family members and/or friends can make contributes too!

Our flexible approach means customers can spend more time with their little one. Customers who have paid in full can collect their product later around the baby’s due date.

With any purchase, we aim to get your pram in stock 4 weeks prior to the baby’s due date – just in case they decide to arrive early. To make life easier, we’ll have your pram set up and ready to go. Don’t worry; we’ll be sure to run through each feature during collection. Please note, additional charges may apply for home delivery.

Please do not hesitate to contact us if you encounter or experience an issue with your purchase, we promise do our utmost to help. All products come with a warranty; we can even contact the manufacturer on your behalf. Happy browsing!